If you are contacting us about an order you have already placed, please include your order number and the email address used during checkout. These details help our team locate the correct purchase, review the order status, and provide more relevant assistance.

If your question concerns a particular product, please include its product name or a brief description. For delivery-related questions, you may also include any available tracking information. Please do not send complete payment-card numbers, passwords, or other sensitive financial credentials by email.

If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly so we can review the issue.

To help us understand what happened, please provide:

• Your order number and the product name.
• A clear description of the problem and when you noticed it.
• Photographs or videos showing the item and the issue, where appropriate.
• A photograph of the shipping label and exterior packaging, where available.

After the issue has been reviewed and confirmed, we will explain the appropriate next steps. Depending on the circumstances, the resolution may include a replacement, reshipment, refund, return, or another reasonable solution. Where an error is attributable to us, we will address eligible costs in accordance with our Return & Refund Policy.

If you need clarification about a product's dimensions, materials, included accessories, intended use, or care instructions, please contact us before purchasing. We want customers to have the information they need to decide whether a gardening accessory suits their intended task and growing space.

When asking about compatibility or fit, please describe your intended application and any relevant measurements. Product suitability may depend on the dimensions, growing conditions, installation method, and other details of your specific setup. Please follow the instructions supplied with the product and use appropriate care when installing or handling gardening accessories.

Please contact our customer-support team before shipping any merchandise back to us. Do not automatically send a return to the registered business address listed on this page. That address is not necessarily the return warehouse or processing facility.

Once your return request has been reviewed and approved, our team will provide the applicable return destination, packaging guidance, and instructions. Unauthorized returns or parcels sent to an unconfirmed address may be delayed, rejected, or difficult to locate.

Please consult our Return & Refund Policy for the return window, eligibility conditions, shipping-cost responsibilities, and refund-processing details.

We aim to respond to customer inquiries within 24 hours. Our customer-service hours are 8:00 AM to 10:00 PM daily (UTC+8). Please include enough information for us to understand your question and avoid unnecessary delays.

Some requests require additional investigation with a shipping carrier, payment provider, fulfillment partner, or another relevant service provider. In those cases, the final resolution may take longer than the initial response. We will review the information available and provide further guidance when possible.