Eligible products may generally be returned within 30 calendar days after confirmed delivery. To begin the process, contact our customer-support team within the applicable return period. Return eligibility remains subject to the conditions, exclusions, and review process described in this policy.

The return window does not automatically mean that every product or every reason for return qualifies. The condition of the item, the completeness of the package, the nature of the issue, and any applicable product-specific terms may affect eligibility.

If your item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us promptly rather than waiting until the end of the ordinary return period. These issues may require a different review and resolution process.

To request a return, email service@lyvqeraxo.com with the information needed to identify your purchase and understand your reason for returning it.

• Your order number and the email address used at checkout.
• The name or description of the product you wish to return.
• The reason for the return and a description of the item's current condition.
• Relevant photographs or videos if the product is damaged, defective, incorrect, or incomplete.
• Photographs of the exterior packaging and shipping label where relevant.

Our team will review the request and explain whether the item appears eligible, what additional information may be required, and how to proceed. If the return is approved, you will receive the appropriate return instructions. Please wait for these instructions before shipping the item.

To help us review a return fairly, an item should generally meet the following conditions, unless a confirmed problem attributable to us or applicable law requires a different outcome:

• The return request is submitted within the applicable return period.
• The product is complete, unaltered, and has not been intentionally damaged or misused.
• All original parts, included accessories, and components are returned where applicable.
• The item is returned in its original protective packaging where reasonably available and appropriate.
• The item is in a condition that allows its identity and condition to be assessed.
• The return is accompanied by the applicable order number or other reasonable proof of purchase.

Opening the shipping package does not by itself prevent a return, provided the product remains complete and meets the applicable return conditions. Please pack the item carefully to prevent additional damage during transit.

We will review each request in light of its circumstances. Mandatory consumer rights under applicable law are not excluded by these ordinary eligibility requirements.

Gardening supplies may vary in size, material, texture, finish, shape, color, or packaging depending on the product and its manufacturing characteristics. Photographs are intended to illustrate the product, but lighting conditions, screen settings, and photographic angles can affect how an item appears.

If you decide that you do not prefer the color, dimensions, finish, or other characteristics accurately disclosed in the product listing, your request may be treated as a preference-based return and will be reviewed under the relevant return conditions.

If you believe the item is materially different from its description or the specifications provided at purchase, please explain the discrepancy and provide supporting photographs where appropriate. We will review the information before determining an appropriate resolution.

Do not automatically send merchandise to our registered business address. The registered business address is not necessarily the warehouse or facility responsible for processing returns.

After your request has been reviewed and approved, customer support will provide the appropriate return destination, packaging guidance, and any relevant reference information. Please follow the instructions supplied for your particular return.

Unauthorized returns or parcels sent to an incorrect, unconfirmed, or incomplete address may be delayed, rejected, lost, or difficult to match to an order. We may need to request additional information before a return can be processed.

Certain products may not qualify for preference-based returns because of their condition, product-specific restrictions, or other limitations disclosed before purchase. Any such restriction remains subject to applicable consumer-protection law.

Subject to applicable law and any rights arising from a confirmed product problem, the following items may not qualify for a preference-based return:

• Customized or personalized products that cannot reasonably be resold in their original form.
• Items materially altered, misused, intentionally damaged, or damaged after delivery for reasons not attributable to us.
• Products returned with missing parts or components, where the missing items prevent the product from being assessed or resold as originally supplied.
• Products specifically identified as “Final Sale” or non-returnable before purchase, subject to mandatory consumer rights.
• Items that no longer meet the applicable return conditions because of the customer's handling or use.

Discounted or promotional products are not automatically excluded from returns solely because they were sold at a reduced price. Their eligibility depends on the terms stated at purchase, the condition of the item, and applicable law.

These limitations do not remove any consumer rights that cannot lawfully be excluded, including rights that may apply when an item is faulty, incorrectly supplied, or materially different from its description.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us within 7 calendar days after delivery where possible so that we can review the issue promptly.

Include your order number, a description of the problem, and photographs or videos showing the product and the issue. Photographs of the packaging and shipping label may also be helpful.

After the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement, reshipment, refund, return, or another reasonable solution. Where a confirmed problem is attributable to us, eligible costs will be addressed as part of the approved resolution.

Please retain the item and its packaging until we provide instructions. Do not discard components or ship the product back without contacting customer support first.

For preference-based returns, such as a change of mind or a decision that a correctly supplied product is not suitable for your intended use, the customer is generally responsible for return shipping costs.

Original shipping charges are generally not refundable for preference-based returns. If the return results from a confirmed error attributable to us, eligible return-shipping costs and applicable original shipping charges will be addressed as part of the approved resolution.

No restocking fee is charged for an approved return under this policy. Any different treatment required by applicable law will take precedence over this general policy statement.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Please package the product carefully and include the parts and accessories required for the return. Follow the address and reference instructions supplied by customer support. Do not send the parcel without tracking or to an address that has not been confirmed for your return.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination. If tracking indicates a delivery problem or the return parcel appears lost, retain the shipping documentation and contact the carrier and our support team as appropriate.

After an approved return arrives at the designated return location, it may be inspected to confirm the product, included components, condition, and applicable return requirements.

Once the return has been received, inspected, and approved, we will normally initiate an eligible refund to the original payment method within 5–10 business days. This period refers to the refund initiation process, not necessarily the date on which the credit becomes visible in your account.

Your bank, card issuer, or payment provider may require additional time to post the credit. Processing times may vary depending on the financial institution and the original payment method. If the expected timeframe has passed, you may contact your payment provider and our support team for assistance.

Approved refunds are normally issued to the original payment method used for the order. The amount refunded depends on the approved resolution, the products involved, applicable shipping charges, and the nature of the issue.

If the original payment method can no longer accept the refund, customer support will work with the applicable payment provider to determine an appropriate available procedure. Additional verification may be necessary.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned, where appropriate and permitted. Such decisions are made after reviewing the specific circumstances and do not guarantee the same outcome for every request.

Exchanges depend on current inventory, product availability, and the circumstances of the request. If an exchange is approved, customer support will explain the applicable steps and whether the original item must be returned first.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product. Please do not send an item for exchange until the instructions have been confirmed.

Cancellation requests should be submitted as soon as possible after an order is placed. We will make reasonable efforts to cancel an order before fulfillment begins, but a cancellation cannot be guaranteed after the order has entered processing, packing, or dispatch.

No cancellation fee is charged when an order is successfully canceled before fulfillment. If an order has already been dispatched, the request may need to be handled under the applicable return procedure instead.

If a payment has already been collected for an order that is successfully canceled, the applicable amount will be refunded in accordance with the payment provider's processing procedures.

This policy is intended to explain our standard return and refund procedures. It does not limit consumer rights that cannot lawfully be excluded or restricted under applicable law.

If a mandatory consumer-protection rule applies to your purchase and conflicts with a provision of this policy, the applicable mandatory rule will take precedence to the extent required by law.

For questions about a return or refund, email service@lyvqeraxo.com with your order number and a clear description of your request.