After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods. An order may require additional preparation time if details need to be verified or if a product or fulfillment service is temporarily unavailable.

The processing estimate does not guarantee a dispatch date or delivery date. Once your order has been dispatched and tracking information becomes available, the shipment information will normally be sent to the email address provided during checkout.

For standard shipping to supported destinations in the United States, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing and carrier transit. Actual delivery may vary due to the destination, carrier operations, weather, peak-season volume, customs procedures where applicable, address issues, or other circumstances outside our reasonable control.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. If your shipment appears significantly delayed, contact customer support with your order number and tracking details so that we can review the available information.

Any applicable shipping charges and available shipping options are displayed during checkout before payment is submitted. The applicable cost may depend on the delivery destination, package requirements, order details, and shipping services available for the purchase.

Please review the shipping information and final order total carefully before completing checkout. If a shipping option is not displayed for your address, we may be unable to offer delivery to that destination through the available services.

Any additional fees imposed by a financial institution, customs authority, or other third party are handled according to the applicable provider's rules and relevant law. Please review any destination-specific charges where international delivery is available.

Depending on inventory availability, product type, destination, package requirements, and delivery arrangements, orders may be fulfilled from different fulfillment locations or service partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Quanzhou Hongjing Trading Co., Ltd. The registered business address is used for company information and is not necessarily the warehouse or dispatch location for every order.

Products from the same order may occasionally be shipped in separate packages if they are prepared or dispatched through different fulfillment arrangements. In that case, tracking details and delivery dates may differ between parcels.

Once an order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided at checkout. Please check your inbox, spam folder, and junk folder if you cannot locate the notification.

A shipping label may be created before the carrier records the first physical scan. As a result, tracking may initially show limited information or no movement. The carrier may require additional time to receive, scan, or update the parcel in its tracking system.

The shipping service and tracking format may vary depending on the destination and the service available for the order. If you have questions about a tracking number, contact service@lyvqeraxo.com with your order number.

Please review your name, delivery address, postal code, and contact information carefully before submitting your order. Accurate details help the carrier identify the destination and reduce the risk of a failed delivery.

If you discover an error after ordering, contact us as soon as possible. We will make reasonable efforts to correct the address before fulfillment or dispatch begins, but changes cannot be guaranteed once the order has been processed, handed to a carrier, or entered the delivery network.

Reasonable reshipping costs may apply when a parcel must be returned and shipped again because an incorrect, incomplete, or undeliverable address was supplied, subject to applicable law and the circumstances of the case.

Availability for P.O. boxes, APO/FPO addresses, parcel lockers, remote locations, and other special destinations depends on the shipping service available for your order.

If an address is supported, the available shipping option should appear during checkout. If no shipping option appears or the checkout system cannot validate the address, we may be unable to deliver to that destination through the available network.

If you are unsure whether your address can receive the parcel, contact customer support before placing your order and provide the type of address and destination details needed to review the question.

Temporary gaps in tracking updates may occur while a parcel is moving between facilities, awaiting a carrier scan, or being transferred to another delivery service. An inactive tracking page does not by itself confirm that a parcel is lost.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number and tracking number. We will review the available shipment information and, where appropriate, seek further information from the relevant service provider.

Where a shipment requires additional investigation, the time needed to obtain a response may depend on the carrier and the location of the parcel. We will explain the available next steps based on the information received.

If a package appears to have been lost while in transit, contact customer support with your order number, tracking number, and any relevant tracking updates. We will review the available information and determine whether additional investigation with the carrier or fulfillment partner is appropriate.

After the available tracking information and delivery circumstances have been reviewed, we will explain the applicable resolution options. Depending on the circumstances, a confirmed issue may result in a replacement, reshipment, refund, or another reasonable solution under the applicable store policies and law.

If tracking shows “Delivered” but you cannot locate the package, first check the delivery area, mailbox, porch, side entrance, parcel locker, building reception, and other usual delivery locations. You may also wish to check with household members, neighbors, or the carrier.

If the package still cannot be located, contact us with your order number and tracking information. We will review the available details and advise you on the next steps. Please contact us promptly so that relevant delivery information can be reviewed while it is still available.

Contact us promptly if your order arrives damaged, defective, incomplete, incorrect, or materially different from its product description. Where possible, submit your report within 7 calendar days after delivery.

Please provide:

• Your order number and the product name.
• A clear description of the issue.
• Photographs or videos showing the product and the problem.
• A photograph of the exterior packaging and shipping label where appropriate.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution. Please retain the item and packaging until you receive instructions from customer support.

For gardening supplies, please include any relevant missing components or packaging details that help identify the product and assess the problem.

Delivery outside the United States may be available only where the destination and shipping option are supported at checkout. Availability, transit times, and shipping charges can vary by destination and the services available for a particular order.

An international destination may impose customs duties, import taxes, handling charges, or other fees. Responsibility for these charges depends on the destination's laws and the terms applicable to the order. Where such charges may apply, customers should review the relevant local requirements before purchasing.

International shipments may also be subject to customs inspections, documentation requirements, or delays outside our reasonable control. If an international shipping option is not presented at checkout, delivery to that destination may not be available through our current shipping arrangements.